A great book, very informative and easy to use. Sections well thought out Recommend to anyone working within HR or similar.

This book has great tips on dealing with all types of difficult people. The situations given were really helpful.

A great book! Very informative and detailed. I like all the different examples in the book. There are so many types of difficult people unfortunately.... It has great tips. and realistic situations. The advice is smart and practical. What a useful book. Really enjoy it.

Thanks to the publisher for the arc.