Dealing with Difficult People

Pub Date:   |   Archive Date: 03 Jul 2019

Member Reviews

Honest and in-depth advice for reaching your full potential.  This advice is presented in easy to follow language that can be broken up and applied in pieces at a time.
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Roy Lilley is a champion for those who daily need to deal with difficult people. In both our private and business lives, there are sometimes those people we just can't escape and they can slowly eat away at you. The re-release of Lilley's book provides assistance with skills, templates and tips to help you do your best with customers and other people you'd probably rather just punch in the throat. This is a necessary book if you do any type of customer service and I've recommended it to my entire office.
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Dealing with Difficult People is a good book with  some great advice on how to deal with difficult people. This book is a quick, easy and useful read.
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Dealing with Difficult People
by Roy Lilley

Paperback, 150 pages
Published August 1st 2006 by Kogan Page (first published January 1st 2002)

Goodreads synopsis:
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.


3 Stars

This is one book among many in a series assisting with different aspects of life.  This one in particular is about how to deal with difficult people. Now, this is some dry stuff. I wish there had been some personal real life aspects to this. There are examples for each segment they speak about but I mean the author, speaking in first person, telling his own experience with this. I think I would have connected with it more that way.

The contents of this book are solid. Good advice. But this isn’t something you are going to remember a few days after reading it. You will need to keep this in your library and use it as a reference book  when the need for such information arises.

I needed a more personal slant  but over all it is a solid read.

I received this as an ARC (Advanced Reader Copy) in return for an honest review. I thank NetGalley, the publisher and the author for allowing me to read this title.
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This book is a must for anyone who has difficult coworkers, family members etc in their lives! Great tips on how to deal with them.
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I received a free copy of DEALING WITH DIFFICULT PEOPLE: Fast, Effective Strategies for Handling Problem People by Roy Lilley in exchange for an honest review.  This book is addressed to both management and non-management employees.  This is presented as a tool to help you identify problematic customers and coworkers and how to effectively get around their attempts to either claim your accomplishments or to sabotage you and your company’s progress.  For instance, sometimes the advice is as simple as, if your boss is one of these people, find another job.  If another job isn’t an option, the book provides some tips on how to proceed under the difficult manager.  The book also provides some exercises to practice the various tips.

This is a fairly short reference book.  You can read it from cover-to-cover over several hours.  It’s also set up so you can refer back to it periodically when needed.  Most of the advice is pretty logical based on the problem personalities. 

#DealingWithDifficultPeople #NetGalley
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There's always one, isn't there?  No matter where you work, in whatever sphere, there's someone intent on putting a fly in the ointment.  I'm always interested in other people's take on how to deal effectively with difficult people.  This is a good example, with lots of interesting ideas.  I will certainly be trying different approaches as a result of reading this book
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