The Heart Work of Modern Leadership
6 Differentiators of Exceptional Leaders
by David Grossman
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Pub Date 24 Mar 2026 | Archive Date 1 May 2026
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Description
Turbulent times call for exceptional leadership.
Are you ready?
In his sixth book, organizational change and communication strategist David Grossman offers a groundbreaking exploration of the leader’s role in our era of unprecedented complexity.
Drawing on research with his longtime partner, The Harris Poll, Grossman reveals a troubling truth: Only 30% of leaders meet the fast-evolving needs of today's workforce.
In The Heart Work of Modern Leadership, Grossman illuminates the mounting pressures facing the C-suite—with shareholder value, AI-driven possibilities, geopolitical disruptions, and more.
The good news is, it’s not an impossible job.
Grossman identifies an adaptive mindset that helps executives thrive in today’s rapidly changing environments. Specifically, he cites that exceptional leaders integrate emotional intelligence with strategic thinking. Grossman calls this “leading with their heart in their head.”
What does that look like in practice? Compassion with calculation. Empathy with analysis. Values with decisions. And what is the impact? Greater, more sustainable performance throughout the organization.
At the book’s core are rare glimpses into twenty-nine founders and executives—each one an exceptional leader grappling with the accelerating changes of our age.
You’ll read about their tough decisions, pivotal choices, and unwavering commitments to their people. You’ll discover their shared themes and most practical takeaways. You’ll also learn about the six defining behaviors that set these outstanding performers apart.
Your rise from good to great starts now. With The Heart Work of Modern Leadership, you can move beyond simply managing your people and your pressures. You can build employees who thrive. Develop teams that innovate. And guide your organization to its greatest potential.
Advance Praise
“Everything about this book is exceptional! We come away from this not just as better leaders but as better people. It’s loaded with collective wisdom. Heart + Head; it’s about time. Backed by data, with thoughtful insights to support it. It gives us a road map to build better organizations. A grand slam!”
—Ric Bachrach, CEO, Celebrity Focus, Inc.
“I’ve known David as an incredible leader who leads with heart and head. Now we have an indispensable guide to how to be that kind of a leader. From gratitude to listening to so much more, David unlocks the mystery of how to become the kind of leader you’ve always admired and aspired to be.”
—Roger Bolton, Former CEO, Page
“Grossman masterfully bridges leadership and communication, showing how the best leaders inspire, empower, and connect with their teams to drive real results.”
—Bill Imada, Cofounder, Chairman & Chief Connectivity Officer, IW Group, Inc.
“In the same way David Grossman’s latest book astutely connects strategic insights with human empathy, it maps the connection between a thriving workplace and a rewarding life. What leader wouldn’t want to follow him there?”
—Anthony D’Angelo, APR, Fellow PRSA & Public Relations Department Chair & Professor of Practice, Syracuse University Newhouse School of Public Communications
“David Grossman is an icon, and now he has written one of the top leadership books to define success. His insights into gratitude, empathy, and communication provide a powerful playbook for leaders, from aspiring to seasoned.”
—Ray Day, Vice Chair, Stagwell & Former CCO, IBM
“The best leaders don’t just manage—they inspire. Grossman shows exactly how to create cultures of trust, innovation, and meaningful leadership.”
—Alim A. Dhanji, CHRO, TD SYNNEX
“A must-read for any executive seeking to focus, inspire, and empower teams to meet the moment and more. David provides smart insights as to what it takes to be an effective leader today, supported by research, learning and planning tools, and practical advice from successful leaders.”
—Mike Fernandez, Host of The Crux of the Story podcast & SVP of Public Affairs, Communications & Sustainability, Enbridge
“Leadership is critical to every industry and sector. Leadership skills can be cultivated and applied at any age. David, drawing on his years of experience counseling corporate leaders and leading his own firm, provides keen insights to help professionals and youth to thrive. Thank you, David.”
—Rochelle Ford, CEO, Page
“David’s storytelling gets straight to the heart. He is clear and insightful. A must-read for anyone who wants to make a positive impact.”
—Andreas Frank, CEO, Net32
“Inspiring, compelling, and refreshingly practical—a renewed sense of purpose and direction in a world where leadership is more challenging than ever.”
—Karmen Gardner, VP, Corporate Communications & Employee Experience, Pella Corporation
“The best leaders know that numbers might reveal yesterday's results, but people create tomorrow's possibilities. The Heart Work of Modern Leadership beautifully illuminates what many of us miss—the gap between how empathetic we think we are and how our teams actually experience us. David doesn't just point out the problem; he also provides a practical road map for creating environments where people feel safe to speak truth and inspired to innovate. This is an essential guide for anyone serious about transforming their leadership impact in today's complex world.”
—Jennifer George, SVP, Communications, The Aspen Group
“The Heart Work of Modern Leadership offers a timely reminder that great leadership starts with understanding an organization’s greatest asset: its people. David Grossman’s insights reinforce the power of clear, empathetic, authentic, human-centered leadership.”
—David Gitlin, Chairman & CEO, Carrier
“I loved everything about The Heart Work of Modern Leadership! It’s clear, compelling, actionable, and deeply insightful. Whether you’re leading a small team or a global organization, this book will change the way you lead.”
—Jodi Glickman, CEO & Founder, Great on the Job
“David Grossman’s insights have been invaluable to me as a CEO, board chair, and now as a mentor to senior leaders. His clear, memorable, and personal approach continues to resonate with every executive team I coach. The Heart Work of Modern Leadership distills what exceptional leaders actually do and why it matters, making it an essential read for anyone seeking to elevate their leadership.
—John J. Greisch, Chairman, Catalent Inc.
“We’re in a new era of leadership—one where only the most adaptable, human-centered leaders will thrive. This book offers a fresh and timely perspective on leading with both the head and the heart. Grounded in research and brought to life through the stories of respected leaders, it blends emotional intelligence with practical strategy. For leaders seeking to grow beyond their own experience, this is a vital and relevant resource.”
—Aedhmar Hynes, Corporate Board Director, including Fluidra, Jackson Family Wines & IP Group, plc
“David has done it . . . again. These new insights—based on experience, intelligence, instincts, and heart—are relevant, sensible, and (importantly) doable. They are critical to being a modern leader.”
—Rich Jernstedt, President & CEO, The Jernstedt Company
“Strong and effective leadership is evolving, and The Heart Work of Modern Leadership provides today’s busy leader with actionable takeaways to develop stronger teams and vibrant cultures within their organization. David delivers research-backed data and case studies from leaders who bring unique insights to the challenges facing all of us in an uncertain environment. This is a must-read for anyone who is committed to delivering results while being empathetic to those who we’re entrusted to lead and serve.”
—Matthew Marcial, CEO, Public Relations Society of America (PRSA)
“Grounded in new research and vivid stories, The Heart Work of Modern Leadership offers leaders a practical blueprint for balancing the head and heart. David Grossman shows how emotional intelligence, empathy, and creating a shared purpose can unleash human magic and fuel extraordinary results.”
—Hubert Joly, Former Best Buy CEO, Senior Lecturer at Harvard Business School & Bestselling Author of The Heart of Business
“David Grossman’s book arrives at a transition point in our world, when continuous disruption—technological, political, economic, societal, and environmental—is becoming the ‘new normal.’ This means leading organizations through constant change will be critical to enduring success. Leadership, not management, will determine the winners and losers. And because the younger generations of workers have different needs and expectations from the older employees, the emphasis this book puts on what used to be called ‘soft skills’ is spot on. Leading today’s increasingly diverse, psychologically and emotionally attuned workers requires a different kind of leadership than was true in the ‘my way or the highway’ approach that was in vogue when I joined the workforce decades ago.”
—John Onada, Principal, iQ 360, Inc.
“As a communications leader navigating today’s complex and nuanced environment, I appreciated the six differentiators identified in this book. Specifically, leading with gratitude and taking the time to listen and empathize are key indicators of exceptional leadership. David elevates these critical human skills necessary for building trust and forging stronger connections to achieve impactful results.”
—Trity Pourbahrami, Trustee of the Institute for Public Relations
“This book challenges the idea that leadership is only about business outcomes and reminds us it’s also about emotional courage, context, and connection. David Grossman gives a modern playbook to lead with your heart, without losing your head.”
—Matt Prince, Head of Brand Communications, KFC/Taco Bell
“A game-changer for leaders looking to create engaged, high-performing teams. The Heart Work of Modern Leadership belongs on every executive’s desk.”
—Michelle Russo, CCO, State Farm
“David asserts that these times require leading with heart in head, and he provides the data, demonstrations, and detail to make the theory immediately actionable. He brings in a cadre of voices—all students of leadership in their professional roles—to add dimension to the concept.”
—Kim Sample, President, PR Council
“The knowledge and teachings that David shares in this book are critical to anyone who aspires to be a better leader.”
—Dave Scholz, COO, Leger
“This is a timely and wonderfully useful guide for any leader or aspiring leader who wants to crack the difficult code of human-centered leadership. Real-world examples plus David’s beautifully articulated advice make this a book I know I will come back to often and share with my team.”
—Diane Schwartz, CEO, Ragan
“David’s Six Forces are to leadership what Porter’s Five Forces are to strategy. I walked away with a new commitment to leading with gratitude and being an effective listener.
—Stephen Smith, Chairman, President & CEO, Amsted Industries
“The Heart Work of Modern Leadership offers a thoughtful framework for developing leadership behaviors that better reflect the realities of today’s workforce. David Grossman provides practical, research-backed insights that can help bridge the gap between intent and impact—something every business leader and HR professional grapples with. The book is a useful resource for organizations working to align leadership development with evolving employee expectations.”
—Johnny C. Taylor Jr., President & CEO, Society for Human Resources Management (SHRM)
“Leadership is more than a cerebral exercise; it is a matter of the heart. Compassion, care, and investment are more important than what buttons to push to motivate employees. David has done a masterful job in this book of showing us what exceptional leadership does and should look like today!”
—Damien Waymer, Director, School of Journalism and Mass Communications, University of South Carolina
“This is the road map we’ve been waiting for. Leadership isn’t about titles—it’s about the choices we make, the courage we summon, and the humanity we refuse to lose. In The Heart Work of Modern Leadership, David Grossman puts language around what many of us feel but haven’t quite articulated: that amid complexity and chaos, the best leaders are those who lead with both head and heart. As someone who believes that it’s choice, not chance, that changes everything, I see this book as both mirror and map—a reflection of what leadership could be and a guide for how to rise to it. Grossman doesn’t just diagnose what’s broken—he delivers a deeply human blueprint for building workplaces where people can thrive, not just survive. This is heart work. And it’s hard work. But it’s also the only work that creates lasting impact.”
—Charlene Wheeless, Speaker, Leadership Strategist & Bestselling Author